survey

Philadelphia Water Department Customers Can Win $100, Improve Services with New Survey

Any customer over 18 is eligible to take the Philadelphia Water survey available by texting @WATER to 39242. Participants will automatically enter a raffle to win one of many $100 gift cards.

As part of ongoing efforts to improve our work and better understand the needs of customers, the Philadelphia Water Department is conducting a comprehensive survey intended collect feedback on a wide range of services.

The 2017 Customer Feedback Survey, made possible through a partnership with the University of Pennsylvania, measures public opinion and allows the department to gauge what people in Philadelphia think about PWD and the services we provide.

Any customer over 18 is eligible to take the surveyParticipants will automatically enter a raffle to win one of many $100 gift cards. Survey instructions have been included in a flyer sent along with May 2017 water bills.

The survey can be accessed online here or by texting @WATER to 39242.

Have a Few Minutes to Help Us Serve You Better?


Click the image to take the survey. You could win one of many $100 gift cards. 

We work extremely hard to protect our rivers and provide our 1.5 million customers with top-quality drinking water, and we want to make sure that water also comes with top-quality customer service.

That’s why we want to hear from you. We’ve teamed up with Temple University’s Institute for Survey Research to offer a survey aimed at learning more about what we can do to improve the services we provide.

Residents who take the survey will have a chance to win a $100 gift card, and there are three easy ways to give your input:

1. Go to www.phlwatersurvey.com and complete online

2. Call 215.204.5858 and complete over the phone

3. Text @WATER to 73940

Want to know more? Here’s a quick FAQ:

Green City, Clean Waters Is About to Grow Up. We Want to Hear from You.

What should Philly’s green infrastructure to look like in 2021? Tell us here.
Clockwise from top left: A stormwater bumpout near the Daroff Samuel School in West Phila.; rain garden in East Kensington; stormwater basin at Kemble Park in North Phila.; stormwater tree trench on Washington Ave. in South Phila.; Credit: Philadelphia Water.

This June is a big one for Philadelphia Water.

Green City, Clean Waters—our revolutionary program to drastically reduce stormwater pollution and sewer overflows using green infrastructure—is turning five. That means we're going from proving that we can build green tools that work to building a green infrastructure network that operates on a much bigger scale.

Schuylkill Action Network Wants to Hear from You

Contestants in the 2015 Philly Fun Fishing Fest soak in the river at Schuylkill Banks. What do you want for the future of the Schuylkill River?
Contestants in the 2015 Philly Fun Fishing Fest soak in the river at Schuylkill Banks. What do you want for the future of the Schuylkill River? Tell SAN by clicking here. (Credit: Philadelphia Water)

The Schuylkill Action Network, one of our key partners in efforts improve the health of the Schuylkill River, wants to hear from the people who live near this incredible natural resource and depend on the waterway for drinking water.

SAN is collaborative network of over 100 organizations—including federal, state, and local government partners, schools and more—all working to protect and restore the Schuylkill River watershed. Right now, they’re developing a 5-year strategic plan to improve this amazing regional treasure.
And they want your input to make that plan the best that it can be.

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