public input

Philadelphia Water Department Customers Can Win $100, Improve Services with New Survey

Any customer over 18 is eligible to take the Philadelphia Water survey available by texting @WATER to 39242. Participants will automatically enter a raffle to win one of many $100 gift cards.

As part of ongoing efforts to improve our work and better understand the needs of customers, the Philadelphia Water Department is conducting a comprehensive survey intended collect feedback on a wide range of services.

The 2017 Customer Feedback Survey, made possible through a partnership with the University of Pennsylvania, measures public opinion and allows the department to gauge what people in Philadelphia think about PWD and the services we provide.

Any customer over 18 is eligible to take the surveyParticipants will automatically enter a raffle to win one of many $100 gift cards. Survey instructions have been included in a flyer sent along with May 2017 water bills.

The survey can be accessed online here or by texting @WATER to 39242.

Written Comments on Rate Change Due April 18!


Click the image for a full breakdown of the proposed rate change. Credit: Philadelphia Water 

The final Public Input Hearing for our proposed 2016-2017 rate increase was held at City Hall on April 7, 2016. If you were unable to attend one of the five public hearings, you can still submit comments by contacting the Philadelphia Water, Sewer, and Stormwater Rate Board, an independent board created by voters to set water rates.

Written comments must be submitted by April 18.

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