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Philadelphia Water Department Customers Can Win $100, Improve Services with New Survey

Any customer over 18 is eligible to take the Philadelphia Water survey available by texting @WATER to 39242. Participants will automatically enter a raffle to win one of many $100 gift cards.

As part of ongoing efforts to improve our work and better understand the needs of customers, the Philadelphia Water Department is conducting a comprehensive survey intended collect feedback on a wide range of services.

The 2017 Customer Feedback Survey, made possible through a partnership with the University of Pennsylvania, measures public opinion and allows the department to gauge what people in Philadelphia think about PWD and the services we provide.

Any customer over 18 is eligible to take the surveyParticipants will automatically enter a raffle to win one of many $100 gift cards. Survey instructions have been included in a flyer sent along with May 2017 water bills.

The survey can be accessed online here or by texting @WATER to 39242.

Through Rain, Sleet, Snow and Papal Madness, We'll Be Here

The stars of Philadelphia Water's customer service call center: They'll be on the line 24/7 during the Pope's visit. Credit: Philadelphia Water.
The stars of Philadelphia Water's customer service call center: they'll be on the line 24/7 during the Pope's visit, as will all essential staff who respond to customer needs. Photo credit: Philadelphia Water.

With Pope Francis just days away from his historic visit to the City of Brotherly Love, you can almost feel the excitement in the air. Like other city agencies and utilities, we've been engaged in months of planning to make sure the visit goes smoothly.

But, just as important, we want to make sure our level of service to every customer remains intact throughout the Pope's stay. Because providing clean, fresh water is the most essential service a city can provide, we never take a breakand we'll be on the clock, as always, 24/7 throughout the World Meeting of Families.

That means water main and sewer repair crews and equipment will be on hand to respond to an emergency anywhere in the city. And it means that our dedicated customer service staff will be on hand to answer any calls to our water help hotline, which you can reach by dialing 215 685 6300. Even our inlet cleaning crews will be on hand to make sure trash and other debris isn't blocking stormwater from the sewers. (For the latest official Pope-in-Philly info from the city, you can visit a special Phila.gov page set up for the occasion by clicking here.)

Now, a little bit about what you can do. If you're a Francis fan, you probably already know that one of his first major statements, Laudato Si’: On Care for Our Common Home, centered entirely on environmental concerns. In that letter, he specifically calls out our "throwaway culture" and its impact on the earth.

Like any event of this size, the Pope's visit to our city is likely to generate a huge amount of waste. In fact, one company has already pledged to donate 1 million 12 oz. disposable water bottles. It's a generous gesture and we know how important it is for people to stay hydrated, but since studies show that about 70% of plastic bottles never make it to the recycling plant, that means some 700,000 of those bottles very well may become litter that could end up in our rivers and parks and will still be polluting the earth generations from now. Even if we manage to recycle every bottle, there's also the air pollution associated with producing, delivering and refrigerating bottled water.

If you are one of the many people heading downtown for papal events, consider doing our planet a favor by using a refillable bottle that takes advantage of a modern miracle: cheap, safe and abundant tap water. Philadelphia Water will be providing water connections for event organizers, who will offer filling stations. It might seem like a small gesture in the fight against our throwaway culture, but if everyone takes the pledge to ditch disposable bottles, it will have a big impact.

Want to help spread the word about using refillable bottles? We created a funny Pope meme you can share on Facebook and Twitter with the #PopeInPhilly and #CleanWatersPHL hashtags:

The Pope thinks reusable bottles are a great idea!  PS: Keep an eye on this blog for more on the Pope's Philadelphia Water reusable bottle. It's a real thing we'll be talking about soon!

UPDATE: Samantha Phillips, director of the City of Philadelphia's Office of Emergency Management, has announced a new text alert system specifically for the World Meeting of Families and Pope Francis’ visit.

“If you are planning to attend this historic event, we encourage you to sign up for text alerts for the Pope’s visit to get real time information of real importance,” says Phillips. “Having piece of mind is part of enjoying the event.”

Enrolling is easy. Text “papalvisit” to 888777 and you will be registered. It’s that simple, and that important.

Alerts will be sent through the duration of the World Meeting of Families and Pope Francis’ visit. Message and data rates may apply depending upon your plan with your service provider.

In addition, the City of Philadelphia offers ReadyPhiladelphia, which allows subscribers to sign up for emergency or weather alerts by text, email, and phone or the Everbridge app. ReadyPhiladephia is available year round to those who live and work in the city. Subscribers can get alerts for up to five locations in the city that are important to them. To sign up for ReadyPhiladelphia, go to www.phila.gov/ready and click on “Sign Up For Alerts”.

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